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Store Policy

Customer Service Contact Form

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Inquiries/Customer Service:

For questions about your order, or general inquiries, please use the contact form at the top of this page.  If asking about an order, please be sure to include your name and order number.

 

Payment Options:

We accept money orders or  PayPal.  If you prefer to pay by money order, please use the customer service form to submit your order and we will reply with further instructions.

Quality of Bracelets:

Our bracelets are created using mostly recycled vintage beads.  Because of this, there will occasionally be a nick on a bead or one may show some wear in the finish.  This is to be expected and adds to the unique character of your bracelet.  We use a variety of clasp styles and are happy to re-design a bracelet if you prefer a different type of clasp.  We offer gold or silver clasps in the following styles:  magnetic, lobster and toggle.  An additional charge may apply for certain clasps.  Please contact us for an estimate.

Sizing:

Bracelets and watches are labeled with a size which represents the approximate diameter in inches.  Please allow 1/4 - 3/4" more than the measurement of your wrist for the best fit.  We will gladly resize your bracelet before shipping at no additional charge.  Bracelet resizing is free after the purchase also, we just ask that you pay the shipping charges.

 

Gift Shipping:

Our products make great gifts!  We would love to send your gifts directly to their destinations.  When placing your order, please specify the recipient of your gift, the shipping address and phone number, as well as a short message we can include on a card with your order.

Gift Certificates:

Can’t decide what Mom wants? Order a Delightful Treasures Gift Certificate (any value over $10.00) and we’ll send it right out to her by email with instructions of how to use it.

 

If you prefer a paper gift certificate mailed to the recipient by US mail, please use the Customer Service Contact Form on the Policy page.

To assist you in blessing others with "random acts of kindness" - we can send gift certificates without revealing your name!  (Just be sure to ask us.)

Returns:

Please contact us if you need to return an item you purchased from our store. 

 

No goods will be accepted for exchange or return without prior authorization.  We will accept returns within 15 days of the delivery date. 

 

Once we have received your return, please allow approximately 5 business days for your return to be processed.  Your refund will be issued to you minus the original shipping and handling fees as well as a 15% restocking fee.

 

Damaged Items:

If an item arrives damaged or a bracelet breaks, please contact us.  We will work with you to determine the best way to take care of your concerns.

Domestic Shipping:

(PO Box, APO, Alaska, Hawaii, & US Territories)

*  Orders under $75 are shipped via USPS first class mail without insurance. 
*  Orders of $75 or more are  shipped via USPS priority mail and are insured.  
  • Please contact us for an estimate on alternate shipping methods.

International Orders:

Please contact us with your name and address for a quote on international shipping.

 

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